Your privacy matters to us. This policy explains what personal information we collect, how we use it, and the steps we take to keep it safe for every Filipino player on our platform.
1. Information We Collect
When you register and use the arion games platform, we collect certain personal information to verify your identity and provide you with a safe, personalised experience. This includes your full name, date of birth, residential address in the Philippines, email address, and mobile number. We also collect financial information such as your preferred payment method and transaction history, which is necessary to process deposits and withdrawals in Philippine pesos. During account verification, we may request a government-issued ID or other supporting documents to comply with applicable regulations. Technical data — including your IP address, device type, browser, and session activity — is collected automatically when you access the platform. All information collected is used solely for the purposes described in this policy and is never sold to third parties.
2. How We Use Your Information
The personal data we hold is used to operate and improve the arion games platform for players across the Philippines. Your account details allow us to authenticate your identity, process transactions, and deliver account-related communications such as security alerts and transaction confirmations. We use your gaming activity data to monitor for responsible gaming concerns and to ensure fair play across all platform features. Aggregated, anonymised data may be used internally to analyse platform performance and improve the overall user experience. We may also use your contact details to send you important service updates or policy changes — you will always have the option to manage your communication preferences from within your account settings. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. For questions about how your data is used, the FAQ page provides additional guidance.
3. Sharing and Disclosure
arion games does not sell, rent, or trade your personal information to any third party for marketing purposes. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification services, and technical infrastructure providers — but only to the extent necessary to perform those services. All third-party partners are contractually required to handle your data in accordance with applicable data protection standards. We may also disclose your information to regulatory authorities or law enforcement agencies in the Philippines when required by law or when necessary to protect the rights and safety of our users. In the event of a business transfer or merger, your data may be transferred as part of that transaction, and you will be notified in advance. We will never share your data with any party for purposes that are inconsistent with this policy without your explicit consent.
4. Security and Data Retention
We apply industry-standard security measures to protect your personal data from unauthorised access, loss, or misuse. These include encrypted data transmission, secure server infrastructure, and access controls that limit who within our organisation can view your information. Your account is protected by password authentication, and we strongly recommend using a unique, strong password and logging out after each session — especially on shared or public devices. We retain your personal data for as long as your account remains active and for a reasonable period thereafter asrequired by applicable law and our internal data governance policies. When your data is no longer needed, it is securely deleted or anonymised in accordance with our retention schedule. If you have concerns about the security of your account, please refer to the FAQ page for guidance on what steps to take.
5. Your Rights as a Data Subject
As a player based in the Philippines, you have rights over your personal data under applicable data protection legislation. You may request access to the personal information we hold about you, and you may ask us to correct any inaccurate or incomplete details at any time. You have the right to request the deletion of your personal data, subject to any legal obligations that require us to retain certain records. If you believe your data has been processed in a manner inconsistent with this policy, you have the right to raise a concern with the relevant data protection authority in the Philippines. You may also withdraw consent for specific types of data processing where consent is the legal basis, without affecting the lawfulness of processing carried out before withdrawal. To exercise any of these rights, please use the contact details provided at the end of this policy or visit the FAQ page for step-by-step guidance. We will respond to all verified data subject requests within the timeframe required by applicable law.
6. Cookies and Tracking Technologies
The arion games platform uses cookies and similar tracking technologies to ensure the site functions correctly and to improve your browsing experience. Essential cookies are required for core platform features such as maintaining your login session and remembering your preferences. Analytics cookies help us understand how players navigate the platform so we can identify areas for improvement — this data is processed in aggregated, anonymised form and is not linked to your personal identity. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of some platform features. We do not use third-party advertising cookies or share cookie data with external marketing networks. By continuing to use the platform after being informed of our cookie practices, you acknowledge their use as described in this policy.
7. Updates to This Policy
This Privacy Policy may be updated from time to time to reflect changes in our practices, platform features, or applicable legal requirements in the Philippines. When material changes are made, we will notify registered players through the platform or via the contact details associated with their account. The effective date at the top of this page will always reflect when the policy was last revised. Continued use of the arion games platform after any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically so you remain informed about how your data is protected. If you have any questions about this policy or how your data is handled, please visit the FAQ page or reach us at the contact details below.
8. Contact and Data Queries
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, you are welcome to get in touch with our support team. You can reach us by email at support at ariongames.org — please include your registered account details and a clear description of your query so we can respond efficiently. For general questions about platform policies, the FAQ page covers the most common topics in plain language. We are committed to responding to all privacy-related enquiries promptly and transparently. If you are not satisfied with our response, you retain the right to escalate your concern to the relevant data protection authority in the Philippines. Your trust is important to us, and we take every data-related query seriously.
Our FAQ section covers the most common privacy and account questions in plain language. You can also register a new account or log in to manage your data preferences directly.